RETREAT POLICY

TERMS & CONDITIONS

These Terms shall constitute the entire agreement between NeoLiva Retreat and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein. The contract and booking is made with, and services will be provided by NeoLiva Retreat. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.

BOOKING TRIPS & THE CONTRACT

All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with NeoLiva Retreat, you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when NeoLiva Retreat sends a confirmation email, and when you have completed the payment. A NeoLiva member will contact you within 48 hours, regarding your completed registration to confirm your participation in your retreat. Confirmation of your participation does not necessarily mean that your trip is confirmed to run. In order for our retreats to take place we require a minimum of 8 participants.

**Please note that NeoLiva Retreat only offers retreats and related activities to those 18 years of age and over.

REFUND / CANCELLATION

We understand that unexpected events can arise that can affect your plans.

If you cancel more than 30 days before the retreat start date, you may request a partial refund. (50%)

All retreat payments become non-refundable less than 30 days before the retreat start date.

PRICING

All retreat prices shown are per person and are quoted and payable in South African Rands in full. NeoLiva Retreat is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.

MEDICAL CONDITIONS & SPECIAL REQUIREMENTS

The Client must inform NeoLiva Retreat on our registration form of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense.

CANCELLATION OF A RETREAT BY THE CLIENT

Any cancellation by a Client must be made in writing (via email) and be acknowledged by NeoLiva Retreat in writing (via email).

Your booking can be rolled over to another date of a similar retreat trip within one calendar year, provided we are given 30 days or more notice. In the case of a natural disaster, NeoLiva applies to the “act of god” rule and no fees will be reversed.

CANCELLATION OF A RETREAT BY NeoLiva

NeoLiva reserves the right to cancel any retreat for any reason, but will not cancel a retreat less than 30 days before the retreat start date except for unusual or unforeseen circumstances outside NeoLiva’s control. When a retreat is cancelled by NeoLiva before the agreed date of departure for any reason other than the fault of the Client, the Client can either:

Transfer their deposit to another retreat taking place within one calendar year, or:

Receive a full refund of all monies paid under the contract as soon as possible.

NeoLiva is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.

AIRFARE

All NeoLiva retreats do not include national or international airfare.

TRAVEL & HEALTH INSURANCE

NeoLiva recommends clients obtain travel and medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.

The Client acknowledges that NeoLiva Retreats do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost.

EVACUATION PROCEDURES AND COSTS

NeoLiva Retreat Leaders, local guides or other representatives decisions will at all times be final on all matters likely to affect the safety and well-being of the trip. We reserve the right to prohibit any client from continuing on a trip with no right of refund if, in our opinion, that client’s actions pose a threat to the safety of others, to the wildlife, themselves, or if the client’s actions and/or behaviours are harming the enjoyment of the trip for others. Evacuation costs are to be covered by the person being evacuated.

SAFETY & TRIP ENJOYMENT

NeoLiva reserves the right to prohibit any Client from continuing on a trip with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others. The decision of the NeoLiva Retreat Leader or representative will at all times be final on all matters likely to affect the safety and well-being of the trip.

PHOTOS, VIDEO AND CONTENT CREATION

In the course of participation in a NeoLiva retreat, photos or video may be taken by participants, guides and professional photographers. These images may be used in any NeoLiva promotional materials, website, all social media platforms (i.e. Instagram), etc., unless Clients specifically request in writing to not use any material your image is depicted in. Otherwise, permission is granted to NeoLiva to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

RETREAT ITINERARY CHANGES

NeoLiva and its partners reserve the right to alter retreat programs and itineraries due to weather, road conditions or other circumstances. These programs may be changed or cancelled at any moment due the trip to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. NeoLiva and its partners do not assume responsibility for accidents or deaths that can be traced to the participants negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

ACCEPTANCE OF RISK

The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release NeoLiva Retreat from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign NeoLiva’s RELEASE OF LIABILITY AND INDEMNITY AGREEMENT. Please read carefully.

WAIVER OF BOOKING CONDITIONS

These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes, submits and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, NeoLiva agrees to carry out the obligations as defined therein.

If you have any questions or concerns, please email